The mysterious customer service

Customer service is one of those things that has become mysterious.

In our civilized world of churning processes like sales over at a hurtling speed ,

Many large companies ( and small ones ) take their eye off the ball .

If a company just wants to grind out sales as quickly as possible,like a production line....

Then the customers will suffer.

So a lot of customers don't expect too much in the way of quality customer service.

It becomes a mysterious vapor that sometimes exists, but most often is just floating around somewhere ( not near the customers ).

Companies are novices in this field.

Consistent Training is not occuring.

The employees who deal with the customers have a strange ego centric notion that they are number one and the customer is down the list somewhere.

It's a clear failure of most companies.

They need to get training in how to train their employees who deal with customers.